RETURNS POLICY


All Thongs™ are quality tested before they are packaged and sent. We're confident with the quality of your Thongs™, however in the unusual case of breakage during regular use Thongs™ Australia have a 12month warranty.

If you need to return or the Thongs™ aren’t fitting just right, we're happy to offer a refund or exchange within 30 days of purchase, provided that: 

  • The item has not been worn & is in new condition.

  • The product is returned in its original packaging with tags attached

  • A clearly marked note with your order number is included to present on the packaging confirming whether you'd like to be exchanged or refunded. The more detail the better!

What if my product is faulty?

Faulty items will be assessed on a case-by-case basis. If your item is found to be faulty, we will send you a replacement item free of charge. Happy days!


Getting the Perfect Fit?

Please refer to the Thongs™ Australia sizing chart carefully before purchasing. You'd rather get it right the first time!

Note: If you do purchase the wrong size, the cost of freight will be at the customer’s expense.


RETURNS & EXCHANGES

For all returns & exchanges, please send your Thongs™ back to:

Thongs Australia
3B Haughton St, Cheltenham, 3192, VIC

Refunds & Exchanges will be processed within 3-5 working days.